Last updated 19 August 2026

1. Who these terms are between

These terms are an agreement between you and Jobika, operator of the Jobika and Jobika Pro mobile applications and the website at jobika.info.ke. By creating an account, booking a service, or offering services on the platform, you accept them.

Our registered address is Jobika House, Ngong Road, Nairobi, Kenya. You can reach us at support@jobika.info.ke or 0787 887 887.

2. What Jobika is, and what it is not

Jobika is a marketplace. We connect customers who need work done with independent service providers who do that work. We verify providers, hold payments, keep records and mediate disputes.

We do not employ providers and we do not perform the services ourselves. Providers are independent contractors who set their own prices, hours and methods. The contract for the work itself is between the customer and the provider.

3. Your account

  • You must be at least 18 years old to hold an account.
  • Information you give us must be accurate, and you must keep it up to date.
  • You are responsible for activity on your account and for keeping your device secure.
  • One account per person. Accounts may not be sold, shared or transferred.
  • Tell us immediately if you believe your account has been accessed by someone else.

4. Booking and pricing

  • Providers quote before work begins. No work should start without an accepted quote.
  • Accepting a quote authorises us to charge and hold that amount.
  • Additional work requires a revised quote, which you must approve in the app.
  • Funds release to the provider when you confirm the job is complete.
  • Payments made outside the app fall entirely outside these terms and outside our protection.

5. Cancellation

Cancellation rights and any applicable fees are set out in our cancellation policy, which forms part of these terms.

6. Provider obligations

  • Maintain valid identification and, where required, current trade certification.
  • Quote honestly and complete work to a competent standard.
  • Attend when accepted, and communicate promptly if circumstances change.
  • Never solicit payment outside the platform for a job booked through it.
  • Carry appropriate insurance for the work undertaken.
  • Comply with all applicable Kenyan law and regulation for the trade.

7. Customer obligations

  • Describe the job accurately so providers can quote fairly.
  • Provide safe access to the site of the work.
  • Confirm completion promptly where the work is done.
  • Treat providers with respect. Abuse, discrimination and harassment end an account.

8. Ratings and reviews

Ratings may only be left following a completed, paid job. Reviews must be truthful and must relate to the work. We remove reviews that are defamatory, discriminatory, contain personal data, or are demonstrably fabricated. We do not remove reviews simply because they are negative.

9. Disputes

Raise a dispute in the app within 48 hours of job completion. Payment is held while our support team reviews the job record, in-app messages and any evidence submitted by either party. Both parties are heard before a decision. Our decision on the release of held funds is final as between the parties on the platform, and does not limit any legal right either party has outside it.

10. Suspension and termination

We may suspend or close an account that breaches these terms, that presents a safety risk, that engages in fraud, or that falls below the platform’s minimum rating requirements. Where the reason permits it, we explain the decision and how it can be addressed. You may close your account at any time; obligations relating to completed jobs survive closure.

11. Liability

We are liable for the operation of the platform: verification carried out as described, payments held and released correctly, and records kept accurately. We are not liable for the acts or omissions of independent providers beyond that responsibility, nor for indirect or consequential loss. Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

12. Intellectual property

The Jobika and Jobika Pro names, marks, applications and website content belong to Jobika. You may not copy, adapt or use them commercially without written permission.

13. Changes to these terms

We may update these terms. Material changes are notified in the app or by email at least 14 days before taking effect. Continuing to use Jobika after that date accepts the revised terms.

14. Governing law

These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction over any dispute arising from them.

15. Contact

Questions about these terms: info@jobika.info.ke. Account and job matters: support@jobika.info.ke or 0787 887 887.