Last updated 19 August 2026

1. Who is responsible for your data

Jobika, of Jobika House, Ngong Road, Nairobi, Kenya, is the data controller for personal data processed through the Jobika and Jobika Pro apps and this website. Contact us about anything in this policy at info@jobika.info.ke.

We process personal data in accordance with the Data Protection Act, 2019 of Kenya.

2. What we collect

  • Account data — name, phone number, email address, profile photograph.
  • Location data — your location while you are using the app to find or attend a job.
  • Job data — descriptions, photographs, quotes, messages and outcomes.
  • Payment data — transaction records. Card details are held by our payment processor, not by us.
  • Provider verification data — ID documents, certifications and reference details, for providers only.
  • Device and usage data — device model, operating system, app version, crash logs and interaction events.

3. Why we process it

  • To match a request to providers near you and to run the booking.
  • To verify provider identity and competence, which is the basis of platform safety.
  • To take payment, hold it, and release it correctly.
  • To investigate disputes, reports and safety incidents.
  • To provide support and to keep a record you can refer back to.
  • To improve the service and to detect and prevent fraud.
  • To send service messages. Marketing messages only where you have opted in.

4. Who we share it with

  • The other party to a job. A provider receives your first name and your address once you confirm a booking. You receive their name, photograph, rating and, where relevant, vehicle details. Phone numbers are masked in both directions.
  • Payment processors — to take, hold and settle payments, including M-Pesa.
  • Verification partners — to check identity documents and certifications.
  • Service suppliers — hosting, analytics, messaging and customer support tooling, bound by contract to process only on our instructions.
  • Authorities — where we are legally required to disclose, or where disclosure is necessary to protect someone from harm.

We do not sell personal data.

5. Location data specifically

Location is used while the app is in use to show providers near you and to give accurate arrival times. Providers share location during an accepted job so you can track their approach. Location sharing stops when the job closes. You can withdraw location permission in your device settings, though the core of the service will not work without it.

6. How long we keep it

  • Account data: for as long as your account is open, then 12 months.
  • Job and payment records: seven years, to meet tax and accounting obligations.
  • Provider verification documents: for the life of the provider account, then 24 months.
  • Location traces attached to a job: 90 days, then aggregated beyond identification.
  • Support correspondence: 24 months.

7. Security

Data is encrypted in transit and at rest. Access to personal data inside Jobika is restricted by role and logged. Verification documents are held in separate, restricted storage. We test our systems and act on what those tests find. No system is perfect, and we will tell you promptly if a breach affects you.

8. Your rights

Under the Data Protection Act, 2019 you have the right to be informed about how your data is used, to access it, to have inaccurate data corrected, to have data erased where we have no continuing lawful basis to hold it, to object to certain processing, and to receive a portable copy of data you gave us.

To exercise any of these, write to info@jobika.info.ke. We respond within 30 days. If you are not satisfied, you may complain to the Office of the Data Protection Commissioner.

9. Children

Jobika is not for anyone under 18. We do not knowingly collect data from children, and we delete such data when we discover it.

10. Cookies and the website

This website uses cookies necessary for it to function, and analytics cookies to understand which pages are useful. You can block cookies in your browser; parts of the site may then behave unexpectedly.

11. Changes

We update this policy as the service changes. Material changes are notified in the app or by email before they take effect.

12. Contact

Privacy questions and rights requests: info@jobika.info.ke. Everything else: support@jobika.info.ke or 0787 887 887.