Search the help topics below, or jump straight to the section that matches your question. Anything about a specific job is answered fastest in the app, where support can see the job record.
How to create a request, choose a provider, schedule ahead and rebook someone you have used before.
How escrow works, when funds are released, where receipts go, and what to do if a payment fails.
When cancelling is free, when a call-out fee applies, and how long refunds take to settle.
What every provider passes before their first job, and how to confirm the person at your gate.
How to report a provider, what happens next, and what to do in an emergency.
Which cities are live, what to do when nobody is nearby, and how to request your area.
Corporate accounts, consolidated invoicing, multi-site coverage and account management.
Our team answers app and email queries within a few hours on working days. For anything urgent or safety-related, call — that reaches a person fastest.
Booking, payment, verification, coverage, emergencies, business use and device support — every question we are regularly asked, in one page.