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Questions we get asked

Grouped by topic. If what you need is not here, our support team answers app and email queries within a few hours on working days — support@jobika.info.ke or 0787 887 887.

F.A.Qs
Booking
  • How do I book a service on Jobika?
    Download the Jobika app, tell it what you need and where, and you will see verified providers near you with their rating, distance and estimated arrival time. Pick one, agree the price, and track them to your door. The whole flow takes under two minutes.
  • How quickly can a provider reach me?
    In our live cities most providers arrive within 20 to 45 minutes for standard requests. The app shows a live ETA before you confirm, so you are never guessing.
  • Can I schedule a job for later?
    Yes. Choose a date and time when you create the request and the job is dispatched to available providers ahead of your slot. Recurring bookings — a fortnightly cleaner, for example — are set up the same way.
  • Can I request a provider I have used before?
    Yes. Every provider you have hired appears in your service history and can be requested directly. If they are unavailable, Jobika offers the closest equivalent.
  • Can I cancel a booking?
    Cancel free of charge before a provider is dispatched. Once someone is on the way a small call-out fee may apply, since they have already committed travel time. Full detail is on our cancellation policy page.
F.A.Qs
Payment
  • How do I pay for a service?
    Payment happens in the app via M-Pesa or card. Funds are held until you confirm the work is complete, then released to the provider. A receipt reaches your email automatically.
  • Is the price fixed before work begins?
    Yes. The provider quotes and you accept before any work starts. If the job turns out to need more than was quoted, the provider raises a revised quote in the app and you approve it — nothing is added silently.
  • What if I am not happy with the work?
    Raise a dispute in the app within 48 hours of job completion. Payment stays held while our support team reviews the job record, the messages and the photos, and we mediate a resolution.
  • Do you charge customers a booking fee?
    No. Jobika takes a service commission from the provider, which is already reflected in the price you are quoted.
F.A.Qs
Verification & Safety
  • How are providers verified?
    Every provider submits a national ID, a passport photograph, and trade certification where the category requires it. We run identity checks, contact references, and conduct an onboarding interview. Providers must hold a minimum rating to stay active on the platform.
  • How do I confirm the person at my gate is the right one?
    The app shows the provider photo, name and vehicle details before arrival. Providers carry a Jobika ID and can display their in-app profile. If the details do not match, do not admit them — cancel and report from the app.
  • Is my personal information safe?
    Your address is shared with a provider only after you confirm a booking, and calls route through a masked number so your phone number is never exposed. Full detail is in our privacy policy.
  • What happens if something goes wrong during a job?
    Report it from the job screen. Serious reports are escalated to our trust team the same day, and providers can be suspended pending investigation.
F.A.Qs
Coverage
  • Which cities is Jobika available in?
    Nairobi, Mombasa, Kisumu, Nakuru and Eldoret are fully live. Thika, Nyeri and Machakos are onboarding providers now. The coverage page carries the current map.
  • What if there is no provider near me?
    The app tells you immediately rather than leaving a request hanging. You can widen the search radius, schedule for a later slot, or register interest so we prioritise your area for provider recruitment.
F.A.Qs
Emergency Services
  • Can I get help in an emergency?
    Yes. Emergency requests — burst pipes, power failures, lockouts, breakdowns — are flagged priority and pushed to every qualified provider in range at once. Use the emergency page or the priority toggle in the app.
  • Are emergency call-outs more expensive?
    Out-of-hours and priority call-outs carry a premium, which is shown in the quote before you accept. You always see the number before you commit.
F.A.Qs
Business Use
  • Can businesses use Jobika?
    Yes. Jobika for Business covers office cleaning, IT support and facility maintenance under a single corporate account with consolidated monthly invoicing and a named account manager.
  • Do you offer contracts for recurring facility work?
    We do. Talk to our business team about scheduled cleaning, planned maintenance and multi-site coverage.
F.A.Qs
Devices & Support
  • Which devices does the app support?
    Jobika runs on Android 8.0 and above, and iOS 14 and above. It is built to work on modest handsets and modest data connections.
  • I need help with my account. How do I reach you?
    Support is available in the app, by email at support@jobika.info.ke, or on 0787 887 887. We respond to app and email queries within a few hours on working days.
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Reach the support team on 0787 887 887, or email support@jobika.info.ke.

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