Urgent safety concern
0787 887 887Every marketplace of this kind asks you to do something uncomfortable: give an address to someone you have never met, and let them in. Everything below exists to make that decision a reasonable one rather than a leap of faith.
We publish the process in detail because a claim of “verified providers” means nothing unless you can see what verification actually consists of.
A national ID or passport plus a live photograph. The document is checked against national records and the photograph against the document. Anyone whose identity cannot be established does not proceed.
For electrical, plumbing, gas and any category where competence is a safety matter, trade certification is required and verified with the issuing body. Expired papers mean suspended categories.
Two prior clients or employers are contacted directly and asked about the quality of the work and the conduct of the person. We call them; we do not simply collect names.
A short onboarding conversation covering platform standards, customer conduct, pricing honesty and what happens when something goes wrong.
Verification is not a one-time gate. Providers must hold a minimum rating across completed jobs. Fall below it and requests stop arriving until the issue is resolved.
Documents are re-validated periodically, and any serious report triggers an immediate review regardless of how long a provider has been active.
Before a provider arrives, the app shows you their photograph, their name, their rating and their vehicle details where relevant. When they reach you, the person and the profile should match.
Every job screen carries a report action. Use it for anything from a provider who did not arrive to conduct that concerned you.
Urgent safety concern
0787 887 887In an emergency, contact the Kenya Police on 999 or 112 first. Then report the incident to us so we can act on the account.
Every job you book creates a permanent record: who attended, what was requested, what was quoted, what was actually done, what you paid, and what you rated them. It sits in your service history and does not expire.
That record is what makes disputes resolvable, warranties enforceable, and repeat bookings simple. It is also what makes a provider’s rating meaningful — every star is attached to a real, completed, paid job that both parties can point to.